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Terms & Conditions

These Terms govern your relationship with the operator of the online gaming services provided through quatroslots.com, operating under the brand quatro casino. By accessing or using our services, you agree to be bound by these Terms. These Terms are effective as of June 2025 and will remain in force unless amended in accordance with the provisions herein.

Definitions

  • Operator: Refers to Fresh Horizons Ltd, the company responsible for providing the online casino services on quatroslots.com, operating under the brand quatro casino.
  • User: Any individual who accesses or uses the quatroslots.com website or its services, whether registered or not.
  • Player: A User who has registered an account with quatro casino and participates in gaming activities offered by the Operator.
  • Bet: An amount of money or virtual credit wagered by a Player on a gaming event or casino game in accordance with these Terms.
  • Bonus: Any promotional credit, free spins, or other gaming incentives offered by the Operator to Users or Players subject to specific conditions.
  • Wager: The act of placing a Bet or meeting a specific wagering requirement related to Bonuses before withdrawing winnings.
  • Account: The personal profile created by a User to access the gaming services, through which all wagers and transactions are made.
  • KYC (Know Your Customer): Verification procedures implemented by the Operator to confirm a Player's identity, age, and address in compliance with regulatory obligations.

Account Registration

To access and use the gaming services of quatro casino via quatroslots.com, Users must register an Account by providing accurate and truthful information. Account registration is subject to the following terms:

  • Age Requirement: Players must be at least 18 years of age or the legal age of majority in their jurisdiction, whichever is higher. Participation by minors is strictly prohibited.
  • Registration Process: Users must complete the registration form, including a valid email address which must be verified. Upon request, Players are required to submit KYC documentation such as government-issued identification, proof of address, and any additional information to verify identity and prevent fraud.
  • User Obligations: Players must provide accurate, up-to-date, and complete personal information and maintain the security of their account credentials. Any unauthorized use or breach of password confidentiality must be reported immediately to the Operator.
  • Account Security: Players are solely responsible for all activities conducted through their Account. The Operator recommends using strong passwords and regularly updating personal data.

Betting & Gameplay Rules

By placing Bets and participating in games at quatro casino, Players agree to abide by the following rules:

  • Bet Placement: Bets must meet the minimum and maximum limits as specified per game or event, which are published within the game rules or promotional materials. All Bets must be placed in compliance with game-specific instructions.
  • Types of Bets: Bets may include fixed-odds, pari-mutuel, live casino wagers, and others as offered on the platform.
  • Bet Modification and Cancellation: Once a Bet is confirmed and accepted by the system, it cannot be modified or cancelled, except where the Operator identifies an error or system failure.
  • Conduct and Fair Play: In live casino games and chat environments, Players must refrain from any form of abusive language, insults, cheating, collusion, or fraudulent behavior. The Operator reserves the right to suspend or terminate accounts engaging in misconduct.
  • Game Rules: Each game on the platform has specific rules, odds, and payout structures. Players must familiarize themselves with these before betting. The Operator's decisions regarding game outcomes are final and binding.

Bonus Terms

Bonuses offered by quatro casino on quatroslots.com are subject to the following conditions:

  • Activation: Bonuses require activation through specified actions such as deposits, entering bonus codes, or meeting gameplay criteria as detailed in the bonus promotion.
  • Wagering Requirements: Players must wager the Bonus amount the number of times stipulated in the bonus terms within the specified timeframe, typically no longer than 30 days, to qualify for withdrawal of winnings.
  • Excluded Games: Some games may be excluded from contributing to wagering requirements, or contribute at a reduced rate. These restrictions will be explicitly stated in the Bonus terms.
  • Combining Promotions: Bonuses and promotions cannot be combined unless explicitly permitted. The Operator reserves the right to refuse or revoke Bonuses in cases of abuse or multiple concurrent promotions.

Payments & Withdrawals

The quatro casino platform supports a variety of payment and withdrawal methods, compliant with Canadian regulations and international standards, as follows:

  • Deposit Methods: Including but not limited to bank cards (Visa, MasterCard), e-wallets, and cryptocurrencies.
  • Withdrawal Methods: Withdrawals will be processed using methods corresponding to the deposit source or preferred Player choice following verification.
  • Limits: Minimum and maximum deposit and withdrawal amounts apply, and these are displayed on the payment page. The Operator reserves the right to impose limits to prevent fraud or money laundering.
  • Fees: Generally, there are no fees charged by the Operator for deposits or withdrawals; however, third-party payment providers may apply charges.
  • Processing Times: Deposits are usually instantaneous; withdrawal processing times may vary between several hours up to 7 business days depending on the payment method and verification status.
  • Refunds and Voids: Bets and Bonuses may be refunded or voided in cases such as technical errors, cancelled events, or regulatory intervention. Any such refunds will be credited accordingly but are subject to verification by the Operator.

Limitation of Liability

quatro casino undertakes to operate fairly and transparently, ensuring the accuracy and integrity of game results through certified Random Number Generators (RNG) and licensed software providers. However, the Operator's obligations and liabilities are limited as follows:

  • The Operator is not liable for technical failures, including but not limited to network interruptions, computer malfunctions, or external events affecting the service availability.
  • The maximum compensation payable by the Operator for any error, dispute, or claim shall not exceed the total amount of the Player's most recent Bet affected by the issue.
  • The Operator excludes liability for indirect, incidental, consequential, or exemplary damages resulting from the use or inability to use the services.
  • The Operator will take reasonable measures to ensure fair play and game integrity, certified by independent testing agencies such as eCOGRA (valid through 2025).

Intellectual Property Rights

All content, software, designs, graphics, trademarks, and logos provided on quatroslots.com and under the brand quatro casino are owned or licensed by the Operator. Unauthorized copying, reproduction, distribution, or commercial use of such content without express written permission is strictly prohibited. All rights are reserved under applicable copyright and intellectual property laws.

Privacy & Data Protection

All personal data collected by quatro casino is processed strictly in accordance with our Privacy Policy and applicable Canadian data protection laws. By using our services, Users consent to the collection, use, and storage of their data as described therein, including KYC verification and anti-money laundering procedures.

Changes to Terms

The Operator reserves the right to amend these Terms at any time. Users will be notified of significant changes via email and through prominent banners displayed on quatroslots.com. Continued use of the service after changes implies acceptance of the updated Terms. Users who do not agree with the changes must discontinue use of the website and close their account.

Termination & Suspension

The Operator may suspend or terminate a User's Account in cases including but not limited to:

  • Violation of these Terms or applicable laws.
  • Fraudulent or suspicious activity.
  • Failure to provide required verification documents.
  • Request by the User to close the account.

Upon termination, unused funds in the Account will be refunded following verification and deduction of any outstanding liabilities. Users will be notified by email prior to account closure where possible.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein. Any disputes arising from or relating to these Terms or the use of quatroslots.com shall be subject to the exclusive jurisdiction of the courts of Ontario. Where applicable, alternative dispute resolution mechanisms such as arbitration may be implemented in line with regulatory requirements.

Contact Information

For all customer support inquiries, please contact the quatro casino support team at:

Legal correspondence should be addressed to:

  • Fresh Horizons Ltd
  • W Business Centre, Triq Dun Karm, Birkirkara, Malta