Privacy Policy

The privacy of all visitors and players at quatro casino, accessed via quatroslots.com, is of paramount importance. This Privacy Policy governs the collection, use, and protection of personal data related to your interaction with our online casino services, ensuring compliance with applicable Canadian privacy laws and industry standards. This policy applies equally to players, registered users, and any visitors to our website. The terms set forth herein are effective as of June 2025.

Who We Are

Operator and Legal Entity

quatro casino is operated by Fresh Horizons Ltd, a company duly incorporated and registered under the laws applicable to its jurisdiction. The company was founded in 2008 and operates under the parent company Apollo Entertainment Limited.

Legal Address:
W Business Centre,
Triq Dun Karm,
Birkirkara,
Malta

Licenses and Certification

Malta Gaming Authority License MGA/B2C/170/2008 - online casino activity, validity prolonged through 2025
Kahnawake Gaming Commission License - online casino activity, validity prolonged through 2025
UK Gambling Commission account 38620 (via Apollo Entertainment Limited operating as Quatro Casino UK) - online casino activity, validity prolonged through 2025
RNG certification issued by eCOGRA, validity prolonged through 2025

Data Protection Contact

For all inquiries relating to data protection, please contact our Data Protection Officer or responsible department via email:

Email: [email protected]

What Personal Data We Collect

In the course of providing services through quatroslots.com, quatro casino collects various categories of personal data, including but not limited to:

Personal Data: Full name, date of birth, email address, telephone number, billing and mailing addresses, and account credentials.
Technical Data: IP address, device information, browser type and version, operating system, access logs, and clickstream data.
Payment Data: Payment card details, bank account information, transaction history, deposit and withdrawal data.
Behavioral Data: Betting history, game preferences, session duration, interaction patterns, and clicks on the website.
Cookies and Similar Technologies: Cookies and tracking technologies used for functionality, performance, analytics, and advertising purposes.

Legal Basis for Processing

quatro casino processes your personal data based on the following legal grounds:

User Consent: When you provide explicit consent for specific processing, such as marketing communications and cookies.
Contractual Necessity: Processing necessary for the performance of the contract between you and quatro casino, including account operation, game participation, and payout of winnings.
Legitimate Interests: Processing required for legitimate interests pursued by quatro casino, such as fraud prevention, security, service improvement, and analytics, provided such interests do not override your fundamental rights.
Compliance With Legal Obligations: Processing necessary to comply with Canadian and international laws and regulations, including Know Your Customer (KYC), Anti-Money Laundering (AML) requirements, and regulatory reporting.

Purpose of Processing

Personal data collected by quatro casino is used exclusively for the following purposes:

Provision and management of online casino services, including user registration, account maintenance, game participation, and transaction processing.
Improvement and optimization of our services, websites, and platforms through analytics and user feedback.
Sending marketing communications, promotions, and newsletters, subject to your consent and applicable laws.
Performing security checks, fraud detection, and risk management to protect user accounts and ensure regulatory compliance.
Complying with legal and regulatory obligations applicable to online gaming operators in Canada and other jurisdictions.

Disclosure & Sharing

quatro casino may disclose your personal data in the following circumstances and to the following parties:

Payment Processors and Financial Institutions: To facilitate payments, withdrawals, and financial transactions in compliance with applicable laws.
Service Providers: Including IT service providers, platform operators, marketing agencies, fraud prevention vendors, and customer support partners who process data on our behalf under strict confidentiality and security agreements.
Regulatory Authorities and Law Enforcement: Where legally obligated to do so, including for compliance with KYC, AML, and audit requirements.
Affiliated Companies: Including Apollo Entertainment Limited and its subsidiaries, for internal operational purposes.
Advertising Networks: Only with explicit user consent, data may be shared with third-party advertising networks for personalized marketing and promotional campaigns.

All disclosures are conducted under strict contracts and compliance with Canadian privacy laws and applicable regulations.

International Transfers

Your personal data may be transferred and processed in countries outside of Canada, including Malta and the United Kingdom, where our operator and affiliates maintain offices and servers.

In all such cases, we ensure that appropriate safeguards are implemented to protect your data, such as:

Standard Contractual Clauses (SCCs) approved by the relevant data protection authorities.
Data processing agreements with affiliated entities and service providers that meet privacy obligations consistent with Canadian standards.
Continual monitoring of international data protection laws to ensure full compliance.

Data Retention

quatro casino retains your data solely for as long as necessary to fulfill the purposes stated in this policy or as required by law. Specific retention periods are as follows:

Personal Data: Retained for no longer than five (5) years after the closure of your account or termination of services.
Transaction and Financial Records: Retained as required by financial regulations and anti-money laundering laws, generally up to five (5) years.
Communication and Support Data: Stored for up to three (3) years for quality assurance and dispute resolution.
Marketing Consents and Preferences: Retained until you withdraw consent or opt-out.

Personal data will be securely deleted or anonymized once it no longer serves legal or operational purposes or upon user request in accordance with applicable laws.

Your Rights

In compliance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights with regard to your personal data processed by quatro casino:

Right of Access: You may request access to the personal data we hold about you.
Right to Correction: You may request corrections to inaccurate or incomplete data.
Right to Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.
Right to Restrict Processing: You can request temporary suspension or limitation of data processing activities.
Right to Object: You may object to processing based on legitimate interests or direct marketing.
Right to Data Portability: You may request your personal data in a structured, commonly used, and machine-readable format to transfer to another service provider.
Withdrawal of Consent: You can withdraw any consent given for marketing or other optional processing at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request promptly in accordance with applicable laws.

Cookies & Tracking Technologies

quatro casino uses various cookies and tracking technologies on quatroslots.com to enhance your experience and comply with operational and regulatory needs. These include:

Session Cookies: Temporary cookies that are deleted when you close your browser. They enable essential website functions such as navigation and user authentication.
Persistent Cookies: Remain on your device for a set period or until manually deleted. Used for remembering preferences and login information to improve usability.
Third-Party Cookies: Placed by third-party services such as analytics and advertising networks to understand user behavior and deliver targeted marketing, but only with your consent.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of quatroslots.com.

Data Security

quatro casino implements robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include but are not limited to:

Encryption: Use of SSL/TLS protocols to secure data transmission between your device and our servers.
Access Controls: Strict access restrictions enforced on a need-to-know basis, complemented by multi-factor authentication for critical systems.
Regular Audits: Periodic security assessments, vulnerability scans, and penetration tests to identify and mitigate risks.
Staff Training: Continuous training and awareness programs for personnel handling personal data to ensure compliance with privacy policies and standards.
Data Backup and Recovery: Procedures in place to prevent data loss and ensure continuity of services.

Complaints & Contacts

If you have any questions or complaints regarding the processing of your personal data by quatro casino, please contact our Data Protection Officer or support team via:

Email: [email protected]
Live chat support available on quatroslots.com

Upon receipt of your complaint, we will acknowledge and investigate it promptly and aim to resolve the matter in a timely and satisfactory manner. If you remain unsatisfied, you have the right to escalate your complaint to the Office of the Privacy Commissioner of Canada or relevant provincial privacy authorities.

Updates

quatro casino reserves the right to update this Privacy Policy periodically to reflect changes in legal requirements, operational practices, or technological advances. Significant changes will be communicated via notices on quatroslots.com or by email to registered users where appropriate.

The date of the last revision of this Privacy Policy is June 2025.